Our Commitment to Privacy
Sportiela.com values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. As described in this policy, we do, however, share your information with our that provide services on our behalf or with whom we have partnered to offer a particular product or service.
send questions to firstname.lastname@example.org or call us at 1-888-9SPORTIE (1-888-977-6784)
Sportie LA Customer Service
7753 Melrose Avenue
Los Angeles, CA 90046
If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.
- What kind of information does sportiela.com collect?
- How does sportiela.com use my information?
- Does sportiela.com share my information with affiliates?
- How do I access my information? How do I change or delete my information?
- How do I exercise my choices about receiving promotional communications?
- How do I know my order information is secure?
- What about links to other websites and services?
- What kind of information does sportiela.com collect?
We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you visit our website or one of our stores, place an order online or by phone, save your info with us online, or participate in a contest, promotion or survey although we do collect credit card information, we do not maintain the information. We maintain a record of your product interests and the purchases you make online or by phone and in our stores, and may also acquire information about you from our joint marketing partners, and from our affiliates.
How does sportiela.com use my information?
When you place an order or make a purchase from sportiela.com, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.
When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, contests, and promotions and to help us learn more about your shopping preferences. If you participate in a contest or promotion (online, over the phone or at one of our retail stores), we may use your personal information to send you e-mails, postal mail, or telephone (including text messages) regarding our products, services, contests and promotions. From time to time, we may use this information to contact you via e-mail, postal mail, or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or calls.
In addition, we may use information about your product interests and purchases from us and our affiliates, to help us improve our site design and your online and in-store shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings.
To serve you better, we may combine information you give us and information about your product interest and purchases with affiliates, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.
Does sportiela.com share my information with affiliates?
When we offer contests and promotions, with or without a marketing partner, you may be required to provide certain personal information in order to participate. In these cases, we will give you the choice not to receive e-mail messages or other communications from us regarding our products, services, contests, and promotions. In this case, however, Sportie LA may still need to contact you, for example, to notify winners and to fulfill promotional obligations.
Sportie LA reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Sportie LA, its affiliates, and others.
How do I exercise my choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or our affiliated brands, or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at 1-800-9-SPORTIE (1-800-977-6784), writing us at Sportie LA Customer Services, 7753 Melrose Avenue, Los Angeles, CA 90046 or by sending us an e-mail. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request, and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Sportie LA.
Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.
How does sportiela.com protect kids’ privacy?
Sportie LA is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13.
Credit Card Safety
Protecting the safety of your credit card information is important to us.
We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.
SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it’s a highly sophisticated method of scrambling data as it travels from your computer to our website’s servers.
CVV (credit card security code)
In an effort to make your shopping experience as secure as possible, we now require that you to enter your credit card’s 3 to 4 digit security code (CVV). Since the code can only be found on the card itself, providing it helps to prevent credit card fraud.
Your credit card information is secure
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”
Some browser versions and some firewalls don’t permit communication through secure servers like the ones we use to process orders at sportiela.com. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1.888.9SPORTIE, option 1. Our Customer Service representatives will be happy to assist you.
Destruction of Credit Card information after transaction is completed
Sportie LA deletes and does not maintain credit card information after completion of online transactions.
- Sportie LA Online is best viewed with the latest versions of Chrome, Safari, Microsoft Internet Explorer version 7.0 or higher and Firefox.
- WebTV users can browse our site but but will be unable to place orders at Sportie LA Online for added security.
- WebTV users should print our order form and place their order by phone at 1.888.9SPORTIE.